After discovering product problems, customers can contact us through the after-sales hotline, email or online customer service with purchase certificates, contracts or product serial numbers, and elaborate on product faults, usage scenarios and demands. Domestic customers will receive a response within 48 hours, and overseas customers within 3 working days.
The after-sales team will connect with customers to verify fault details. If necessary, customers will be asked to provide fault photos, test reports and other proofs to quickly determine the cause of the fault and whether it is within the warranty scope.
For those within the warranty scope, on-site maintenance or mail-in repair services are provided in China, and free delivery of spare parts or assistance through overseas agents is provided overseas; for those outside the warranty scope, a paid maintenance plan and quotation will be provided, and implemented in a timely manner after confirmation.
After the maintenance is completed, the after-sales team will follow up to confirm the usage to ensure that the problem is completely solved, practicing the service tenet of "unified global standards, rapid response and efficient protection of customers' rights and interests".
